Support packages

Our simple packages

We've packaged our IT support into three levels of service: Absolute, Extensive, and Responsive. Our customers tell us they're great for taking IT worries off your hands without adding complexity, and they won't leave you vulnerable to unexpected extra costs. See the full comparison table below.

At a glance

• Three levels of support to choose from
• Predictable, reasonable fixed price 
• Dedicated Technical Manager with all packages
• State-of-the-art monitoring

Emergency now? Call 1300 88 66 20

If you're in a really big hurry we can provide emergency support from the moment you call us. Many of our long-standing customers started with us this way, and began to use the planning and strategic aspects of our expertise later.

The packages

Absolute

Most customers pick our Absolute plan - it covers pretty much everything, and makes your IT simple and predictable. We think it's ideal because it aligns our interests with yours: with a fixed price for all support, it's in our interests to make sure nothing goes wrong.

Extensive

The Extensive plan includes all remote support without the on-site element. This means it costs less than the Absolute plan, but you bear some risk of unforeseen costs if there's a major problem. Additionally, the real time monitoring is not included.

Responsive

With the Responsive plan, you're covered for what is often called 'first line support' calls, at a very economical fee. Unlike some IT support deals, you still get a dedicated Technical Manager plus our higher-level strategic overview.

Compare the packages